Last Updated: March 2, 2026

1. Who We Are

This website is operated by Litcharm.

Website: https://litcharm.com
Company Name: Litcharm
Location: Yiwu City, Zhejiang Province, China
Phone: +86 178 5801 0380
Email: info@litcharm.com

Litcharm specializes in custom leather charms, bag charms, keychains, AirTag holders, and leather DIY kits for wholesale and bulk orders.

If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the details above.

2. What Personal Data We Collect and Why We Collect It

We collect personal data to operate our website, fulfill orders, respond to inquiries, and improve our services.

2.1 Information You Provide Directly

We may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Company name (for wholesale clients)

  • Order details

  • Custom design files or artwork submissions

  • Messages submitted via contact forms

Purpose of Collection:

  • To process and fulfill orders

  • To provide quotations and product customization

  • To communicate regarding orders or inquiries

  • To provide customer service support

  • To comply with legal and tax obligations

2.2 Transactional Data

When you make a purchase, we collect:

  • Order history

  • Payment transaction details (processed securely by third-party payment providers)

  • Shipping details

We do not store full credit card information on our servers.

2.3 Technical Data

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Referring URLs

This data is collected through cookies, analytics tools, and hosting systems to:

  • Improve website functionality

  • Analyze traffic and performance

  • Prevent fraud and enhance security

3. Comments

If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it.

4. Media Uploads

If you upload images or artwork for custom products, the files may be stored on our servers.

We recommend removing embedded location data (EXIF GPS) from images before uploading, as visitors may be able to download and extract such information from publicly accessible files.

5. Contact Forms

When you submit a contact form, we collect:

  • Name

  • Email address

  • Phone number (if provided)

  • Message content

  • Any attachments

We retain contact form submissions for customer service purposes and quotation follow-up. We do not sell or rent this information to third parties.

6. Cookies

Our website uses cookies to enhance user experience.

Cookies may be used to:

  • Remember login sessions

  • Save shopping cart items

  • Store user preferences

  • Analyze website traffic

  • Improve site performance

You may disable cookies through your browser settings, but some parts of the website may not function properly.

7. Analytics

We may use third-party analytics services (such as Google Analytics or similar tools) to understand how visitors interact with our website.

Analytics data is typically anonymized and used for statistical purposes only.

You can opt out of analytics tracking through your browser settings or browser extensions.

8. Who We Share Your Data With

We may share your data with trusted third parties strictly for business operations:

  • Payment processors (to process payments securely)

  • Shipping carriers (to deliver orders)

  • Cloud hosting providers (to host website data)

  • Email service providers (to communicate with customers)

  • Accounting or legal service providers (to comply with regulations)

We only share necessary information required to perform these services.

We do not sell personal data to third parties.

9. How Long We Retain Your Data

We retain personal data only as long as necessary:

  • Contact form submissions: up to 12 months

  • Order records: up to 7–10 years (for accounting and legal compliance)

  • Analytics data: up to 12 months

  • Customer account data: until the account is deleted or inactive for an extended period

10. What Rights You Have Over Your Data

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request a copy of your data in a portable format

  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us at:

Email: info@litcharm.com

We may need to verify your identity before processing your request.

11. Where Your Data Is Sent

Our website and servers may be located outside your country of residence, including in China and other regions where our service providers operate.

If you are located in the European Union, we ensure that data transfers comply with applicable data protection laws by:

  • Working with reputable service providers

  • Using contractual safeguards

  • Implementing security measures consistent with international standards

12. How We Protect Your Data

We implement appropriate security measures, including:

  • SSL encryption (HTTPS)

  • Secure server hosting

  • Restricted internal access to data

  • Password protection and authentication systems

  • Staff awareness of data protection practices

However, no internet transmission is 100% secure.

13. Data Breach Procedures

In the event of a data breach:

  • We will investigate immediately

  • Take steps to mitigate risks

  • Notify affected users when legally required

  • Report to relevant authorities where applicable

14. Third-Party Data Sources

We may receive information from:

  • Payment service providers (transaction confirmations)

  • Shipping companies (delivery status updates)

We do not purchase personal data from advertisers or data brokers.

15. Automated Decision Making

We do not use automated decision-making or profiling that produces legal or significant effects on users.

16. Industry Regulatory Disclosure

Litcharm operates as a commercial manufacturer and supplier of leather goods and accessories. We comply with applicable commercial, consumer protection, and data protection laws relevant to our business operations.

17. Contact Information for Privacy Matters

If you have questions regarding privacy or data protection, please contact:

Litcharm
Yiwu City, Zhejiang Province, China
Phone: +86 178 5801 0380
Email: info@litcharm.com